Customer satisfaction is important to us. Our return and exchange policy is designed to provide clarity and transparency.
Eligible jewellery may be exchanged subject to product condition, quality verification, and our current exchange policy.
Customers may exchange eligible old gold after purity and weight evaluation. The exchange value will be determined according to our prevailing policy and market rates.
Returns may be accepted only under specific circumstances and in accordance with our store policy. Custom-made, personalized, or altered jewellery is generally not eligible for return.
If you receive a damaged or incorrect product, please contact us immediately so we can assist you.
Custom-designed jewellery is created exclusively for the customer and is generally not eligible for return or exchange unless there is a manufacturing defect.
Where applicable, approved refunds will be processed according to the original payment method and our internal policies.
For any questions regarding returns or exchanges, please contact our customer support team or visit our showroom.